Thank you for booking your appointment with Mind Matters Counselling LLP.. A Case Manager will call you at the scheduled time, so please make a note of this. 

The time allocated for this appointment is up to 25 minutes; please ensure your phone is sufficiently charged.

To prepare for the appointment, please ensure you are in a private place where you will not be interrupted or overheard. 

This call is to gather further information that we require to determine if short-term counselling is a suitable approach or discuss appropriate signposting to more appropriate alternative services. The case manager will ask several questions to assess your needs and how the service works. It is also an opportunity for you to ask questions if you are unsure about counselling and/or how it works.